Standard Operating Procedure for Social Media Marketing
Guide on SOP for Social Media Marketing
SOP for social media marketing is the use of social media platforms to connect with your audience to build your brand, increase sales, and drive website traffic. This involves publishing great content on your social media profiles, listening to and engaging your followers, analyzing your results, and running social media advertisements.
The major social media platforms (at the moment) are Facebook, Instagram, Twitter, LinkedIn, Pinterest, YouTube, and Snapchat.
There are also a range of social media management tools that help businesses to get the most out of the social media platforms listed above.
For example, Buffer is a platform of social media management tools, which can help you achieve success with your social media marketing. Whether you want to build a brand or grow your business, we want to help you succeed.
1. Define your goals
Before jumping into social media, determine what the goals you want to achieve are for the website.
- Drive website traffic
- Build brand awareness
- Increase engagement
- Improve customer service
- Drive leads and sales
Setting your social media goals:
First determine who your audience is, what their interests are, whether your business can fulfill their interests, and why they would want to do business with your brand.
Second, choose a specific goal metric that can be measured, such as a percentage increase of sales, revenue, or engagement.
Third, choose a number that is realistic. Ask yourself if the organization has the resources to reach the chosen number, and if not, what it would take to get there. It’s better to scale back and create accurate projections than to choose exaggerated metrics you can’t reach.
Fourth, make sure your chosen objective makes sense for your business and supports both the brand vision and core values.
Finally, create a timeline that can realistically be achieved. If necessary, break up large chunks of your goal into smaller monthly, weekly, and daily tasks.
2. Choose the Right Social Platform
When you choose which social platforms your WhatsOnIn brand website will be active on, your decision should be based on the value and relevancy of each platform to your business. This social media best practice highlights the importance of deciding on a set of criteria that can guide your social process.
- B2C & B2B
- Local Businesses
- Complex Ad Targeting
- Targeting Younger Demographics
- Timely and Newsworthy Content
- Global Brands
- Product Marketing
- Building a Loyal Following
- Creating a Brand Experience
- Targeting Female Demographics
- eCommerce Websites
- Visual Content
- Serving Niche Markets
- Videos, Webinars, & Tutorials
- Mobile Users
3. Complete All Account Information
Including this on a list of social media best practices sounds a little too obvious at first, but it’s also too important to ignore. When prospects, leads, and customers visit your brand’s social media profiles, they should be able to read your bio or visit the About page and find a summary of who the business is, what it does, how it can help them, and where they can find more information. This is also the perfect opportunity to provide a link to your website and include relevant hashtags.
Things to Include in your “About” section:
- A link to the business’ website
- Brief about section
- Hashtags, when relevant
Every website has a relevant Facebook page already created and the first 1.2.3. are already there.
You need to concentrate on 4. – using Hashtags everytime you are posting on Facebook for example – with the name of you Facebook page (examp. if your Facebook page is https://www.facebook.com/WhatsOnInYourArea/ you need to use hashtag # and the name of your Facebook page #WhatsOnInYourArea also add @WhatsOnInYourArea for bringing the name of your Facebook page)
4. Brand Each Account
Visitors should be able to find your logo and company name as soon as they reach your account. Everything from your visuals to your messaging should convey your brand’s tone and values. Branding is one of the social media best practices rooted in the concept of improving the customer experience.
! Do not use WhatsOnInFranchise logo or WhatsOnInGroup logo.
! You can only use your WhatsOnIn Domain name as logo.
Ways to Brand Your Social Media Accounts:
- Use the logo, added to the Facebook page which includes your WhatsOnIn domain name
- Share original content, such as blog posts, articles, and resources with their links
- Use Hashtags for your Facebook Page name, to increase visitors to your page, and back to your WhatsOnIn website.
5. Engage Your Audience
A highly-targeted audience is one that has the potential to drive engagement and ultimately generate sales leads. Engaging with your audience provides a number of benefits to your brand.
Benefits of Engaging with Your Audience:
- Enhance the customer service experience
- Build a loyal following of prospects, leads, and customers
- Demonstrate brand expertise
- Provide value to your audience through informative interactions
- Control the brand perception and counter negative feedback
6. Post Consistent, High-Quality Content
Your audience pays attention to the little details and so should you. Share content on a regular basis that speaks to your brand values. Images, videos, post copy, and all other types of content should be optimized for reach and quality.
Things to Check For:
- Image quality – don’t post images that are blurry, pixelated, low-quality, or contain off-brand messaging
- Video quality – all videos should be in high-resolution and present information that your audience will appreciate and enjoy
- Grammar – if you advertise your brand as being professional your shared content needs to look professional
- Posting frequency – make sure you’re not posting too much or too little—there’s a balance that needs to be found
7. Add Value & Stay Relevant
You need to engage with followers on social media every day while posting high quality content on a consistent basis that builds an audience of brand advocates.
- Customize posting frequency by social media platform
- Create content that speaks to all your audience personas and not just one
- Add variety to your social media posting
- Include timely and topical posts that speak to current events which relate to your area and business
- Interact with prospective social media accounts
Many social media sites come with easy-to-use tracking tools, so areas can see which posts are viewed and shared most, which generate comments, which are irritating, popular, or ignored. Be prepared to re-align strategy in response to who is viewing the site, using data and metrics to help drive decisions.
You and your Social media consultant should strive for accuracy, professionalism and respectfulness at all
times on social media sites. Do not engage in arguments on sites; it needs to be shared accurate information to avoid misinformation.
Your Social Media Consultant should make it clear that they are blogging/tweeting/posting, etc. in their official role as a presenter of your WhatsOnIn business. One of the great benefits of social media is that the individuals maintaining social media sites personalize large and complex organizations.
Users are savvy and can recognize an inauthentic response or message. However, you Social Media Consultant should check with you regarding messages and responses to be sure they are conveying appropriate and accurate information.
Remember: The Audience is Bigger Than You Think!
Social Media Consultant should remember that anything shared within social media, even within a closed network, is not private. It can be shared, stored and spread globally.
Being a consumer of social media is essential to the ability to be a successful producer of social media content.
Social media presence requires diligent “care and feeding.” If a you do not have the time or resources to check in on your social media at least a few minutes each day, and to post fresh content several times a week, it should NOT use a social media, as your website will suffer more harm from a neglected Social media than not having at all.
Without regular monitoring, information that might be protected or even illegal might be missed.
One of the great benefits of social media is the ability to share information almost instantly with a global audience. This timeliness is also one of the expectations of that audience. Be prepared to move quickly in response to emergencies or new developments by linking to any official information provided by central.
However, never post any unapproved, non-central information in a crisis or urgent situation affecting
the website – link only to approved announcements to protect individuals, ensure accuracy, limit liability, and quell rumors.
Separate Personal from Professional
Balancing a professional and personal social media presences can be tricky, particularly if a person is active in both arenas. Content that might be of interest to personal friends is not always appropriate or relevant to you audience.
If you or your Social Media Consultant maintain personal and your WhatsOnIn social media accounts, you and they should take care to verify which account they are logged into before posting. Many high-profile
social media blunders have come from an individual making a post from what they thought was a personal account only to later discover it was posted to an official work account.
Be a Valued Source and Community Member
If a the Social Media is only used to promote, it will quickly lose credibility. Sites should share the helpful or interesting information from trusted sources outside.
Keep sites exciting by using various forms of media including links, photos, and videos. Almost every post should include a visual of some kind (image or video). Posts result in much more engagement if there is something to catch the audience’s eye.
FREE Social Media Management Tools
Buffer is one of the best apps for managing your social media presence and scheduling your posts. The app also comes with analytics tools that enable you to track your audience’s activity and figure out when it is the best time to post in the future. The Chrome extension integrates itself seamlessly and never gets in the way, yet it is always there when you need it. It is a more straightforward and more effective way of managing your social media, and you are never more than a few clicks away from setting up anything you want. Buffer supports over 7 different platforms.
As you look at Socialoomph, keep in mind that compared to the other tools, this one has more of an old-school interface. This tool supports Twitter, Facebook, Pinterest, Discord, LinkedIn, Reddit, StockTwits, Mastodon, Shopify, Tumblr, WordPress.org, and WordPress.com.
The free plan (Personal Suite) works with a single social media profile. You can use it to schedule unlimited posts to that profile, as long as you don’t exceed three posts in each hour. This makes it particularly useful for businesses that just need a social media management tool for a single social media channel. You can use it to queue your entire month of posts ahead of time. There is also a blog posting feature that lets you queue your blog posts, then publicise them on your social media channels in a separate queue. You can even track keywords.
If you decide that the free Personal Suite is not for you, there are also paid options at $15, $25, or $55 per month. They can add extra posting features and increase the maximum posts per hour to 60. They can also support up to 20 social media profiles, 10 RSS feeds, one webhook, 10 blogs, and 10 queues, with the ability to buy extra.
Canva is the best of the free social media management tools for those who prefer visualisations. The platform also makes it easy to develop designer-level visuals for social media channels.
It includes an incredible variety of pre-made templates and assets that you can use across various social media platforms and post types. These include Facebook banners, Instagram posts, and Instagram stories.
There are also paid options in the form of plans that let you access all of the assets. Or you can individually purchase assets as you need them. The Pro Plan is $9.99 per month or $119.99 per year, while the Enterprise plan is $30 per month per person.
Tweetdeck is the go-to social media management tool for those who focus on Twitter. It is ideal for any brand that mostly uses Twitter in its social media marketing page.
You can use the tool to manage and monitor an unlimited number of Twitter accounts, all from a single integrated interface. You also get access to a customisable social media dashboard that lets you send and receive Tweets with ease.
This platform includes numerous free tools and functions, including the ability to schedule Tweets. You can also use a custom timeline, make team accounts, and manage your Twitter lists.
Friends+Me stands out among the other social media management tools thanks to its sleek interface. While this platform is primarily known for its support for Google+, it does much more than that. You can also use it to manage your social media presence on Facebook, Instagram, Twitter, Tumblr, and LinkedIn.
Using the free plan lets you have up to two queues, with as many as five posts in each queue at a time. You also get a long list of convenient features, including browser extensions, Zapier integration, and link shortening, as well as support.
If you have the budget for it, there are four plans ranging from $7.50 to $215.84 per month if billed annually or $9.00 to $259.00 if billed monthly. The largest of these can support up to 50 extra team members and up to 120 queues with 5,000 posts in each. Opting for any paid plan also gives you access to Pinterest features and priority support.
FollowerWonk provides you with analytics for your social media management. This is an essential part of any social media strategy, as you can’t improve your strategy if you don’t know what areas to work on.
The main focus of the free tools on this program is to help you better understand your audience. You can take a closer look at your current followers and compare yourself with the competition.
With the free plan, you can see your followers and their locations. You also get to view your social authority rankings. To help with optimisation, you can see when followers are active. The free plan gives you access to 50 Twitter profile searches per day, 100 results per day, and up to 20 analyses per day. You can use it if your account has up to 25,000 followers and compare it with up to 20 other accounts with up to 150,000 followers. That plan just works for a single profile.
Paid plans cost $29 or $79 per month ($23 and $63, respectively, when you pay annually) and work with up to three and 20 profiles. These include extra analysis, including the ability to tell what Tweets lead to the most engagement. They also help you compare followers, view losses and gains in the number of followers and optimise when you should Tweet. You also get unlimited Twitter profile searches per day as well as increases on the other limits. Paid plans also add the ability to sort followers and download analyses, including for Excel or CSV.
Using one or more of the above free social media management tools will help you make the most of your time, plan social media campaigns ahead of time, and view analyses.